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Public Sector Performance Improvement


Case Study 

pdf

Case study: Northwards Housing: BPR  (pdf,114kb)

Case study of our business process re-engineering work with Northwards Housing link...



 Public Sector Performance Improvement



 

Initiatives including Gershon, Lyons, Single status, Joint Area Reviews, LSPs and Shared Services have resulted in even the most prudent Local Authorities facing challenges in their financial and operational plans.

 

As a response to these pressures, Enterprise has created a suite of services that can:

 

  • Remove the short and medium term financial challenges for a Council or public sector body
  • Progress significantly front line service performance and delivery
  • Improve customer access arrangements and interaction
  • Reduce and, in some cases, eliminate back office inefficiency and duplication
  • Create a return on investment for both the council and its customers
     

Enterprise began life in the public sector as part of Lancashire County Council and we still retain our public sector values – with the added dimension of the commercial focus that the private sector brings. Our consultants don’t simply understand the public sector - they have shared the highs and lows of the journey for over 20 years.

 

Our areas of expertise are in line with those of the Enterprise group and we can offer technical, ICT and operational support and consulting in the following areas.


 

Environmental management:

  • Integrated Street Scene
  • Grounds and Horticulture
  • Refuse collection
  • Recycling
  • Street Cleansing
  • Street Lighting
  • Highway maintenance

 


 

Social Housing and public building maintenance:

  • Management
  • Operations
  • Repair and maintenance
  • Void Management
  • ICT implementation and planning
  • ERP system implementation and support
  • Back office redesign
  • Contact and call centre management and support
  • In sourcing and interim management
  • Partnering and Joint Ventures

 

We are proud of our roots and our success and we are proud of our track record of helping our clients successfully change.