Enterprise Customer Support Solutions (ECSS) is a provider of contact centre facilities and service management solutions across the utilities, public and private sectors.
Its core strength is the co-ordination and control of maintenance activities in the field. This is supported by inbound and outbound issue management to give Enterprise a unique position within the market. The centre manages contact between internal and external customers, end-users and supply chain partners, ensuring customer satisfaction is maintained.
Our services are delivered 24 hours, 365 days a year from our purpose built contact centre at The Matchworks in Liverpool.
The centres use leading edge telephony and in-house developed WorkManager software applications. (To understand more about WorkManager click here) We have an experienced and skilled workforce with excellent retention levels resulting from award winning recruitment strategies and bespoke training and development practices