We appreciate the importance of providing an immediate and knowledgable response to customers and end-users in order to support front-line service provision and improve communication channels.
Enterprise provides customer support, emergency response and contact centre facilities across the utilities, public and private sectors. We can provide a full customer response service to suit a variety of needs with proven standards and procedures. Our systems allow for complete transparency and reporting to our customers, tracking trends and setting Key Performance Indicators (KPI's) which are appropriate to the service.
Our core strength is linking the co-ordination and control of maintenance activities in the field with a personal, well-informed customer service team. Our WorkManager technology is integrated with the inbound and outbound issue management system to give Enterprise a unique position within the market. The teams provide professional contact between internal and external customers, end-users and supply chain partners and ensures customer satisfaction is maintained.
Our services are delivered 365 days a year, 24 hours a day from a number of locations across the UK.
Our largest, purpose built contact centre is at The Matchworks in Liverpool. The Matchworks uses leading-edge telephony and our bespoke WorkManager software applications. We have an experienced and skilled workforce with excellent retention levels resulting from award winning recruitment strategies and tailored training and development practices.
We also have a dedicated emergency response team working on our Transport for London contract, which monitors and responds to incidents on the Capital's roads. The state-of-the-art surveillance technology enables immediate recognition of issues and a suitable response to be mobilsed, always focused on the safest way to keep the traffic disruption to a minimum.
Many of our contracts have additional, local contact centres, specifically focused on responding to the needs of individual services in the area and ensuring the communication with residents in the area is easy and reliable.