Central Government

 

 

 

 

Date started: 2005

Length of current contract: 7 years

Type of contract:

Partnership in two joint venture’s with Carillion: CarillionEnterprise for Central Regional Prime Contract and MODern Housing Solutions for the Housing Prime Contract

Services provided:

Housing Prime Contract: Maintenance, repair and upgrading of over 43,000 military dwellings from barracks to listed houses, including building fabric, grounds maintenance and internal refurbishment. Provision of a dedicated contact centre to manage reactive calls from service families and manage work The CarillionEnterprise contract covers the hard asset management of all buildings and built assets on around 40 military bases in the North of England, Midlands and South Wales.

Value added:

• The contact centre has the highest security accreditation to manage all reactive and planned work and respond to incoming calls. The system is completely auditable and transparent for customers to see real-time progress
• CarillionEnterprise has an established corporate responsibility policy, covering sustainability, environmental management and community engagement

Achievements:

• The contact centre receives over 7000 calls per week from Service families. 99% of calls are answered and the number of calls answered within the target time is consistently above 95%
• MHS won the Sustainable FM "Most Sustainable Private Sector Organisation" award for 2010. The award recognises MHS’s achievements in the approach taken to maximise the benefits to both the environment and to the community they serve

Web Link: http://www.carillionenterprise.com, http://modernhousingsolutions.co.uk
 

 

Date started: 2006

Length of current contract: Three contracts: Areas 1, 13 and 3. Longest contract is 7 years

Type of contract:

Partnership in a joint venture with Mouchel: EnterpriseMouchel

Services provided:

Strategic highways repair and maintenance, winter maintenance, emergency response and provision of Incident Support Units

Value added:

• Environmental sustainability is a strong focus with the use of electric vehicles, rigorous carbon reduction plans and recycled materials used in road repair. There has been a year on year carbon footprint reduction since 2007 
• Innovation and continuous development are key areas to reduce costs, increase efficiency and minimise environmental impact
   

Achievements:

• EnterpriseMouchel was recognised for its hard work with the award of a prestigious ‘Excellence' Award for Corporate Social Responsibility at the London Excellence Awards 2010
• Over 90% of operatives and supervisors have completed or are working towards Construction Skills Certification Scheme (CSCS) registration which is an NVQ level 2 or higher
• Hosting/ presenting 33 community events and interacting with 55 educational establishments, reaching over 1500 pupils

Web Link: http://www.enterprisemouchel.com
 

Date started: 2007

Length of current contract: 6 years

Type of contract:

Partnership carried out by joint venture; EnterpriseMouchel

Services provided:

South London area: Development of techniques and processes to reduce congestion and improve network efficiency. Provision of Incident Support Units and a dedicated Network Control Centre to manage incident response. Management, design and execution of all the routine maintenance operations, inspections and winter maintenance.

Value added:

• Strong environmental focus has led to the development and introduction of 10 electric ‘Modec’ vehicles onto the contract, ranging from emergency response motorbikes to ‘day works’ vehicles
• A fleet of Toyota Prius cars has been introduced which are particularly effective in built-up areas and heavy traffic when they revert to battery power, reducing fuel consumption and lowering the carbon emissions

Achievements:

• Average response time to an incident is 23 minutes with arrival at the scene within the hour 98.5% of the time

Web Link: http://www.enterprisemouchel.com