Local Government

Date started: 2002

Length of current contract: 7 years

Type of contract:

Partnership with EnterpriseLiverpool, the joint jenture between Enterprise and Liverpool City Council

Services provided:

Bundled service: BPR, full environmental services (street and refuse), highways maintenance

Value added:

• Principle sponsor of Liverpool Capital of Culture
• Community Action Trust created from profits from the joint venture
• Recycling education programme delivered to local primary schools 
• Innovative environmental schemes including the re-use of leaf litter as compost and the use of kerbstones made from recycled tyres
• Use of handheld technology to increase efficiency and transparency
• Programme of NVQs introduced for all operatives

Achievements:

• Complete re-design of services, management, reporting and delivery
• Highways inspection coverage: 2002 - less than 50%; 2009 -100%
• Tripping claims: 2002 - 6000; 2009 - 500
• Time taken to complete highways repair: 2002 - unknown; 2009 max of 25 days
• Street cleanliness satisfaction: 2002 - 45%; 2009 - 61%

Web Link: http://www.enterprise-liverpool.com
 

Date started: 2008

Length of current contract: 14 years

Type of contract:

Paternship with EnterpriseManchester, the joint venture between Enterprise and Manchester City Council

Services provided:

Waste and recycling collection for domestic (220,000 households and 31.2m collections each year) and commercial properties (over 3,500)

Value added:

• Partnering with the Enterprise Foundation to encourage recycling amongst students, the lowest participating group, including sourcing Government funding for a Recycling Promotions Officer and organising a Community Grant scheme
• Working with the local long-term unemployed on a Transitional Employment Programme, offering a training and work experience scheme to this hard to reach group

Achievements:

• 73% of all commercial waste recycled
• Remodelled waste collection service to increase recycling rates and delivery efficiencies
• Service complaints levels reduced by 82% since the contract commenced
• Missed bin collection levels reduced by 83% since contract commenced

Web Link: http://www.enterprisemanchester.co.uk
 

Date started: 2006

Length of current contract: 14 years

Type of contract:

Partnership

Services provided:

Waste and recycling collection for domestic and commercial properties and management of the Household Waste Recycling Centres

Value added:

• Significant investment in equipment
• Introduction of in-cab devices to track routes and monitor performance
• Working with local school children to promote recycling

Achievements:

• 29% participation in food waste recycling service
• Satisfaction of Household Waste Recycling Centres at 97%
• Introduction of food waste recycling city wide 2011 

 

Web Link: http://www.wolverhampton.gov.uk/
 

Date started: 2004

Length of current contract: 5 years plus 5 years extensions based on performance

Type of contract:

Virtual joint venture

Services provided:

Highways maintenance services including winter maintenance and emergency response.

Value added:

• Complete transformation of service delivery and management: integrating Enterprise and Council teams into a virtual joint venture, reducing duplication, increasing efficiency and providing best value
• Strong environmental focus with 100% of excavated concrete and blacktop recycled into sub-base and innovations such as asphalt recycling, gully waste recycling, setting up a central control room and use of electronic hand held devices by the maintenance gangs to allocate and measure work

Achievements:

• 87% materials sourced locally
• 99.4% satisfaction rates
• Significant ongoing cost savings have been achieved through the transformation of the service to a virtual joint venture.
• Reduction in waste produced and carbon generated through recycling initiatives

Web Link: http://www.staffordshire.gov.uk
 

Date started: 2002

Length of current contract: 34 years

Type of contract:

Partnership

Services provided:

Following a ‘Best Value Review’ and a need to improve services Enterprise began providing grounds maintenance and street cleansing services. In 2008 this extended into a full street care partnership including all recycling and waste services and the management of the Household Waste Recycling Centres

Value added:

• Development of a geographical delivery matrix to enable integrating of services and the most efficient deployment of resources
• Employment of over 300 local people

Achievements:

• Four Green Flag awards for Solihull parks
• Britain in Bloom National Award

Web Link: http://www.solihull.gov.uk/
 

Date started: 2003

Length of current contract: 10 years

Type of contract:

Partnership with Partnership Board to oversee

Services provided:

Social housing repair and maintenance for 19,600 homes, including emergency response, customer call centre and help desk, locksmith service and home adaptations

Value added:

• The Enterprise Foundation has worked with the Council and the local Job Centre to create a Transitional Employment Scheme for local, long-term unemployed people to gain experience and training
• The contract takes on a regular number of local apprentices in plumbing, decorating, gas servicing, electrics and building and has supported local education and employment training projects 
• Enterprise has also supported several local sports clubs including Dagenham Rugby Club and Dagenham and Redbridge FC with a new scoreboard, as they are such a focal point in the community and work with local children’s groups
• Enterprise worked with the Council to reduce burglary on a particular estate by 75% and it won a 2008 Metropolitan Police award for Overall Problem Solving

Web Link: http://www.lbbd.gov.uk
 

Date started: 1998

Length of current contract: 15 years

Type of contract:

Partnership

Services provided:

Began as a domestic waste collection service and expanded to include recycling for both domestic and trade customers, street cleansing, vehicle maintenance, winter maintenance and fleet services

Value added:

• Redesigned the recycling service to cover 100% of homes
• Supported the Council on the ‘Love Food Hate Waste’ campaign to reduce food waste
• Initiated an expanded training programme for employees
• Introducted bio-diesel vehicles, which reduces the particulate smoke in exhaust fumes by 60% and reduces the carbon footprint of the contract

Achievements:

• In 2005 Enterprise achieved the largest increase in recycling seen in any London Borough that year of 13%, taking the total to 23%, we are now averaging 40%
• 99.8% collection rate
• 85% of customers rate the service as good to excellent

Web Link: http://www.islington.gov.uk/
 

Date started: 2006

Length of current contract: 5 years

Type of contract:

Partnership

Services provided:

Grounds maintenance and park management services in Hyde Park, Kensington Gardens, St. James’ Park and Green Park, flag pole maintenance along Horseguards’ Parade and the green areas at No. 10 Downing Street, the Cabinet Office and the Home Office. This includes the special requirements of the Royal events such as Trooping the Colour and Remembrance Sunday and also annual highlights including the Lord Mayor’s Parade and the London Marathon.

Value added:

• Horticulture apprenticeships are offered to local young people
• Supporting the Thorney Island Society community group whose members work in the park as volunteers
• Use of ‘green’ fertiliser and electric vehicles reduces the carbon footprint and environmental impact of the activities
   

Achievements:

• Green Flag Awards won for all three Parks

Web Link: http://www.royalparks.gov.uk/
 

Date started: 2011

Length of current contract: 23 years

Type of contract:

Partnership

Services provided:

The partnership is one of an increasing number of long term contracts for bundled and integrated services that are being created between Local Authorities and Enterprise. These organisations will deliver a broad range of services, the core elements of which are essential “front-line” operations that improve cost and efficiency and respond to the local social and environmental agendas.

Value added:

The value of the services being provided to PCC by Enterprise amounts to £210m over the 23 year life of the contract. The partnership will be providing services to other public sector organisations which will create additional revenue for Enterprise.

Achievements:

Enterprise is one of the country’s largest and most experienced providers of maintenance and front-line services to the public sector. With more than 25 years’ experience, it now employs 13,000 people in 150 locations across the UK, providing a range of services to more than 15 million people. All City Services staff, just under 600, will transfer to Enterprise with their terms of employment protected under TUPE regulations.

Web Link: http://www.peterborough.gov.uk/